Checking or savings account -- Opening an account -- Complaint #7772542
Complaint Overview
Complaint ID: 7772542
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Account opened without my consent or knowledge
State: Illinois
ZIP Code: 60506
Date Received: 2023-10-29T12:00:00-05:00
Date Sent to Company: 2023-10-29T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Bank of America has opened fraudulent checking accounts in my name at least XXXX times over the past 14 months, despite my placing a security freeze through XXXX and freezing my credit through the three major credit reporting agencies. I have contacted BOA every time they open an account in my name and although it gets closed, the same thing happens all over again within a few months or even days. XX/XX/XXXX Received email that Bank of America opened a checking account in my name without my knowledge. Called consumer hotline to have account closed. XX/XX/XXXX Received email that Bank of America opened another checking account ( # XXXX ) in my name without my knowledge. Called consumer hotline to have account closed. XX/XX/XXXX Received letter from Bank of America in response to my reporting fraud requiring me to fax them the following information to prove that I did NOT open the # XXXX checking account : copy of my drivers license, copy of my Social Security card, copy of police reports, copies of documents received for the account in question, etc. I faxed them seven pages of documentation from XXXX of their branches to prove that I DIDNT open the account. Its clear that nothing near this level of documentation was required for anyone actually opened an account in my name. XX/XX/XXXX Received email that Bank of America opened another checking account ( # XXXX ) in my name without my knowledge. Called consumer hotline to have account closed. XX/XX/XXXX Received confirmation from XXXX that per my request a security freeze was placed on my consumer file. I had also reported this to the XXXX major credit bureaus. XX/XX/XXXX Received letter from Bank of America notifying me that the # XXXX account was being closed because they could not verify my identity. XX/XX/XXXX Received email that Bank of America opened another checking account ( # XXXX ) in my name without my knowledge. Called consumer hotline to have account closed. XX/XX/XXXX Received email that Bank of America opened another checking account ( # XXXX ) in my name without my knowledge. Called consumer hotline to have account closed. XX/XX/XXXX Received email that Bank of America opened another checking account in my name without my knowledge. Called consumer hotline to have account closed. XX/XX/XXXX Received email that Bank of America opened another checking account in my name without my knowledge. Called consumer hotline to have account closed.
Frequently Asked Questions
What is Complaint #7772542 about?
Complaint #7772542 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2023-10-29T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.