Credit card -- Advertising and marketing, including promotional offers -- Complaint #7771226
Complaint Overview
Complaint ID: 7771226
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Tennessee
ZIP Code: 37803
Date Received: 2023-10-28T12:00:00-05:00
Date Sent to Company: 2023-10-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Note : The following was sent certified Return Receipt to Home Depot Credit Services in XXXX XXXX and XXXX XXXX On XX/XX/XXXX, I purchased a Dryer from Home Depot along with 2 sets of Plastic Boxes. When I went to pay the cashier she ran the Customer Service Invoice through the register. The printed information was jumbled and not readable. I told her to reprint it. She could not. She called a Manager and he told her to return the item and repurchase it. I only repurchase the Dryer, not the XXXX plastic boxes. She did and everything was ok until I got home and looked at my account. Promotional Balances Expiration Description Balance XX/XX/XXXX NO INT FOR 24 MOS - PMT REQ $ XXXXXXXX XXXX XXXX XXXX XXXXXX/XX/XXXX No INT FOR 12 MOS - PMT REQ $ XXXX BALANCE XX/XX/XXXXXXXX XXXX No INT FOR XXXX XXXXOS - PMT REQ XXXX XXXX BALANCE I did not purchase anything for {$71.00}. Second, your own standards say the a purchase must be {$200.00} or greater for the PromXXXX. I called Home Depot Credit Services on different days and this is the service from each of your Customer Service reps : XXXX - We discussed distribution of payments. She was helpful. XXXX ( Specialist/Manager ) - It was difficult getting a straight answer from her. She mumbled something about allocations. She acknowledged it was their problem created by their systems. She said it would take 2-10 days to fix. Nothing ever happened. XXXX XXXX Customer Service Rep ) - A total waste of time. XXXX ( Manager ) - I wonder if he knew what planet we are on. I explained my problem to him and he discussed something else. He told me it was still being investigated. I ask to speak to a Senior Manager. He said he was transferring me to a Senior Manager. I wanted on the line for 45 minutes and then hung up. XXXX ( Manager ) - I finally reached someone who listened and understood the problem. He said I would get a letter confirming my identity concerning my account. I never got anything. XXXX XXXX- she gave some hope. She said she knew what caused the problem and would fix it. That was months ago and the problem is still there. Listed below are the documents I attached to the original letters ( I can provide them if you tell me how ) : Exhibit 1 - Customer service invoice with garbled printing. Date XXXX XXXX XXXX Exhibit 2 - Garbled portion of Customer Service Invoice ( Exhibit 1 ). Exhibit 3 - The original initial register receipt for the Dryer and 2 Plastic Boxes. XXXX {$610.00}. Date XX/XX/XXXXXXXX XXXX XXXX Exhibit 4 - Customer Receipt Refund. Date XX/XX/XXXX, no time stamp. Exhibit 5 - Customer Service Invoice for repurchase of Dryer only. Date XX/XX/XXXX, XXXX XXXX. Exhibit 6 - Reprinted garbled register information from initial Customer Service XXXXnvoice ( part of Exhibit 5 ). Date XX/XX/XXXXXXXX XXXX XXXX Exhibit XXXX - Repurchased Dryer invoice with no other items. Total {$600.00}. Date XX/XX/XXXX, XXXX XXXX. The attached documents are absolute proof of what I purchased and signed up for a promotion not to pay interest if the amount is paid within 12 months. I received a letter on XX/XX/XXXX from the XXXX XXXX facility. They told me to call because they needed additional information. I called. The Customer Service Rep had no idea what I was talking about and asked me to start from the beginning. I told her it's all in your system. I hung up. Please help me.
Frequently Asked Questions
What is Complaint #7771226 about?
Complaint #7771226 was filed against Citibank, N.A. regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2023-10-28T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.