Checking or savings account -- Managing an account -- Complaint #7770760
Complaint Overview
Complaint ID: 7770760
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Illinois
ZIP Code: 60613
Date Received: 2023-10-28T12:00:00-05:00
Date Sent to Company: 2023-10-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
To whom it may concern, Re : Fraud Claim XXXX This is my personal statement of the events and items that have transpired regarding my Chase checking account and credit cards associated. On Friday, XX/XX/XXXX, I was finishing up a conference and dinner with colleagues in XXXX XXXX, LA. We were headed home around XXXX that evening after dinner and some drinks. While heading back to the hotel XXXX XXXX XXXX XXXX, we separated. While walking, off the main strip ( XXXX XXXX ) I was pick-pocketed. They were able to lift the following items without notice : Wallet with Drivers license Various Credit cards Debit Card Phone Charges that were made were the following through chase : XXXX XXXX XXXX NON-CHASE ATM WITHDRAW XXXX XXXX XXXX ClaimId : XXXX ( XXXX XXXX ) ATM transaction XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX LA XXXX Purchase XXXX Cash Back XXXX ( XXXX XXXX ) Card - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX LA XXXX Purchase XXXX Cash Back XXXX ( XXXX XXXX ) Card - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX LA XXXX Purchase XXXX Cash Back XXXX ( XXXX XXXX ) Card - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX LA XXXX Purchase XXXX Cash Back XXXX ( XXXX XXXX ) Card - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX LA XXXX Purchase XXXX Cash Back XXXX ( XXXX XXXX ) Card - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX LA XXXX XXXX ( XXXX XXXX ) Card - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX LA XXXX XXXX ( XXXX XXXX ) Card - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX LA XXXX XXXX ( XXXX XXXX ) Card - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX ( XXXX XXXX ) Card - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX LA XXXX XXXX ( XXXX XXXX ) Card - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX LA XXXX XXXX ( XXXX XXXX ) Card - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX LA XXXX XXXX ( XXXX XXXX ) Card - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX LA XXXX XXXX ( XXXX XXXX ) Card - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX LA XXXX XXXX ( XXXX XXXX ) Card - XXXX XXXX XXXX XXXX XXXX NON-CHASE ATM WITHDRAW XXXX XXXX XXXX ( XXXX XXXX ) ATM transaction - XXXX XXXX Unfortunately, currently, XXXX is allotting 21 - 28 days excluding weekends and holidays to process temporary reports. At that time, I will be able to provide the full report. However, please have the temporary report number to reference should you need a reference : XXXX. XXXX can be referenced at XXXX. How they obtained my pin, was that the four-digit code to unlock my phone was also the pin for the debit card and cash withdrawals. I have since remedy that by utilizing a more secure password on my phone as well as the facial recognition feature now. They made several thousands of dollars worth of purchase at various locations outside of XXXX XXXX at XXXX gas stations and XXXX. When this was flagged by your system, due to them having my phone, they were able to respond to the fraudulent charges and authorize them as valid. Should they have provided proof, unsure if they did or not or just responded to the emails/texts for fraud alerts, they also had access to my ID for verification as well. I can attest that these charges were not made by myself or anyone that I have authorized. These are fraudulent charges. Please feel free to contact me for any further information.
Frequently Asked Questions
What is Complaint #7770760 about?
Complaint #7770760 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-10-28T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.