Credit card -- Other features, terms, or problems -- Complaint #7751819
Complaint Overview
Complaint ID: 7751819
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Utah
ZIP Code: XXXXX
Date Received: 2023-10-24T12:00:00-05:00
Date Sent to Company: 2023-10-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
First, congratulations with having the Supreme Court having validated the funding mechanism for your bureau! I have a credit card issued by Citi which I have always been very happy with, and will continue to use even if the final decision is in favor with Citi. My specific issue is that Citi is requiring holders of their cards to go paperless if they wish to also maintain online access to their account. One of the things that Citi cards does right is that they post the amount of any purchase immediately, which means I can check my online account every day to check for unauthorized purchases and to enter transactions into my financial software. Most other card issuers do not post transactions until the transation is final, which can be days or even weeks longer. I was receiving social security XXXX until I was eligible for regular social security, so I guess technically I am no longer XXXX. However, I do have XXXX and XXXX XXXX, which makes telephonic inquiries virtually impossible. Also, because of age ( almost XXXX ) I am not so comfortable with computers as to make downloading & printing possible. In summary, I am XXXX, XXXX with XXXX & XXXX XXXX, and not very comfortable with computers. However, I do know how to get into my Citi account online, and to be honest, it gives me ( and Citi ) an extra 30 days to check for unauthorized or fraudulent account activity, so both sides do receive something from this arrangement.
Frequently Asked Questions
What is Complaint #7751819 about?
Complaint #7751819 was filed against Citibank, N.A. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-10-24T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.