Checking or savings account -- Managing an account -- Complaint #7751711
Complaint Overview
Complaint ID: 7751711
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: West Virginia
ZIP Code: 260XX
Date Received: 2023-10-24T12:00:00-05:00
Date Sent to Company: 2023-10-25T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/XXXX, I remotely deposited a check from XXXX ( XXXX ) to my checking account at the XXXX WV location. I was told it wouldn't clear until the XXXX. I was told the check cleared on the XXXX. On the XXXX I tried to pay a bill and the payment was denied. I was told the account was restricted because i had to prove the check was meant for me. The fraud department was involved in this. I had an in-bank meeting on the XXXX. It was very unpleasant. I was told if I closed the account I would receive a check from the bank in 5 to 7 business days. Nothing like that has happened. I have since contacted all Chase numbers i could find and also XXXX. XXXX sent me a letter describing my account and the delivery of the check to my address. They enclosed a copy of the front and back of the check with my signature and deposit information. The date on the copy shows the check cleared on XX/XX/XXXX.
Frequently Asked Questions
What is Complaint #7751711 about?
Complaint #7751711 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-10-24T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.