Student loan -- Dealing with your lender or servicer -- Complaint #7745759
Complaint Overview
Complaint ID: 7745759
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: North Carolina
ZIP Code: 287XX
Date Received: 2023-10-23T12:00:00-05:00
Date Sent to Company: 2023-10-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Mohela is applying unfair, deceptive and abusive practices resulting in my payment to be approximately five times higher than the amount it should be and is delaying processing of federal government forms so I can not tell how many payments are left to be made on my loan. I used Mohela 's online self service tool to submit an IDR application on XX/XX/XXXX in order to receive a lower payment that I am eligible for under the terms of the student loan program during the income self-certification window. The form input on their website showed my payment should decrease to {$430.00} per month. Mohela processed the form wrong and has instead increased my payment to $ XXXX. I called and spoke to customer service on XX/XX/XXXX who acknowledged that the form appeared to have been processed erroneously and stated it should be corrected in a week. They have not made the correction and have in fact accelerated the end of my administrative processing forbearance so now show that the incorrectly high payment will be due even sooner. I submitted an updated PSLF application and employer certification on XX/XX/XXXX to have my PSLF counts updated. Although Mohela 's website says these are generally processed in 30 days and, at most in 90 days, my form still shows as " processing '' after almost five months. Until Mohela processes this form, I am unable to determine how many qualifying payments I am due to still make under the XXXX program.
Frequently Asked Questions
What is Complaint #7745759 about?
Complaint #7745759 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2023-10-23T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.