Credit card -- Credit monitoring or identity theft protection services -- Complaint #7745624
Complaint Overview
Complaint ID: 7745624
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Problem with product or service terms changing
State: Florida
ZIP Code: 32962
Date Received: 2023-10-23T12:00:00-05:00
Date Sent to Company: 2023-10-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
This is a new and second complaint with a bank that has reduced my credit card limit to punish me for having a dormant account. I received an alert from my XXXX account that Synchrony Bank has reduced my credit limit for my JCPenney credit card. My JCP card is dormant. I have never been late or delinquent with any of my credit cards. I had a Credit Score of XXXX but it was reduced because of having my limit reduced by XXXX XXXX On XX/XX/2023, I filed complaint # XXXX because XXXX XXXX reduced my credit limit on my XXXX XXXX credit card even though it was dormant. When I used my XXXX XXXX card, I was never late or delinquent. When XXXX XXXX reduced my XXXX XXXX credit card limit for no reason other than the credit card was dormant, my Credit Score was reduced to XXXX. Now, Synchrony Bank has reduced my credit limit on my JCP credit card only to punish me for not using their card. The same thing is happening. I do not deserve to have my Credit Score of XXXX reduced because of the card being dormant. No warning from Synchrony Bank was given. Neither XXXXXXXX XXXX nor Synchrony Bank should be allowed such discriminatory practices.
Frequently Asked Questions
What is Complaint #7745624 about?
Complaint #7745624 was filed against Synchrony Financial regarding Credit card specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2023-10-23T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.