Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #7745388

Complaint Overview

Complaint ID: 7745388

Company: Bankmobile Technologies, INC

Product: Checking or savings account

Sub-Product: Other banking product or service

Issue: Problem with a lender or other company charging your account

Sub-Issue: Transaction was not authorized

State: California

ZIP Code: 959XX

Date Received: 2023-10-23T12:00:00-05:00

Date Sent to Company: 2023-11-06T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

I have an account with XXXX XXXX XXXX for my school funds to be distributed to and XXXX XXXX was a car insurance company I had for only 2 months. I removed my account information from XXXX 's website so that they were not able to auto draft money from there, I would have to call and pay over the phone to pay. So I called and paid over the phone on XX/XX/XXXX and was charged {$91.00} along with the surcharge of {$3.00} for paying over the phone. That was the only charge I authorized but later that day I was charged again on XX/XX/XXXX {$93.00}, then 2 days later on XX/XX/XXXX another charge of {$100.00}. I called and asked XXXX XXXX what was going on and they denied any charges. I looked on the website and checked for any supporting documents about the charges and there was none because they were fraudulent. So, submitted a document to cancel my policy and then was returned the money from my bank. Then a month later after this, XXXX submitted a false document, only XXXX document, and said that I still had insurance which was a lie. I have attempted to resubmit this claim and speak with a supervisor at XXXX XXXX and they are saying that they did an investigation and came to the conclusion that I authorized that transaction!! WHICH I DID NOT AUTHORIZE! And I proved that I did not! I recorded the phone call with the " supervisor '' who stated that I authorized a transaction that I did not. They should not have had my card information at all, I provided an abundance of information that shows that they stole that money and there is no proof of those transactions on XXXX XXXX website. I need to get help handling this with XXXX XXXX to get my money back that they gave back to XXXX XXXX who fraudulently stole it. XXXX XXXX has no documents at all that show I authorized a charge for that amount.. If someone would zoom call me I can screen share and show all the information I have, it would be easier that way. I have a ton of documents. Also, I am unsure of the lingo on my bank but I am almost 100 % sure that XXXX of the transactions that Aspire ran, both the one over the phone and one other one, that they signed with my signature and that would be impossible because I was not in XXXX XXXX at any point or anywhere to sign for a transaction. I have submitted claims with the California Insurance Commission at this point and am waiting for them to get back to me. I just submitted a claim with the National Insurance Crime Bureau recently as well in order to handle the situation with the Aspire General Insurance company but for XXXX XXXX XXXX this is the route I need to take obviously to get them to return my money to me.

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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• Bankmobile Technologies, INC Company Profile
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