Credit card -- Getting a credit card -- Complaint #7736963
Complaint Overview
Complaint ID: 7736963
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Getting a credit card
Sub-Issue: Card opened without my consent or knowledge
State: Maryland
ZIP Code: 20774
Date Received: 2023-10-22T12:00:00-05:00
Date Sent to Company: 2023-10-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2023 : Online to pay Macy 's bill and noticed a new credit card was opened and the charges were transferred to this new account. Called customer services and was informed that Macy 's had replaced the legacy credit card with a new one. I had not received any correspondence regarding replacing any legacy card nor did I receive the new credit card via mail. The representative stated that he could now send me the new credit card now that he could verify my address. I asked if he could submit any correspondence relating to this change with this replacement of credit cards, but he said it was no longer available. I did not make the payment online. I did receive my credit card statement by mail, and it referenced the legacy credit card account number.
Frequently Asked Questions
What is Complaint #7736963 about?
Complaint #7736963 was filed against Citibank, N.A. regarding Credit card specifically about Getting a credit card. It was received by the CFPB on 2023-10-22T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.