Checking or savings account -- Closing an account -- Complaint #7735132
Complaint Overview
Complaint ID: 7735132
Company: First National Bank Of Pennsylvania
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Can't close your account
State: North Carolina
ZIP Code: 28262
Date Received: 2023-10-20T12:00:00-05:00
Date Sent to Company: 2023-10-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I walked in to a branch on a friday afternoon to request cashout of the balance in my account and closure of my checking account. They cashed me out with a cashier 's check and said they would take care of the closure and I neednt stay for that. They didnt provide me with any reference for the closure request- they just said it would be closed in XXXX business days One week later, my account is still showing as active. I call their customer service, they say they will put in the request through backend and the it will be closed in XXXX business days. WHen I ask for a ticket number or a confirmation request to be sent to my email, they claim they do not have such facility available I even tried speaking to a supervisor to get some resolution but to no avail
Frequently Asked Questions
What is Complaint #7735132 about?
Complaint #7735132 was filed against First National Bank Of Pennsylvania regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-10-20T12:00:00-05:00.
How did First National Bank Of Pennsylvania respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against First National Bank Of Pennsylvania?
Yes, visit the First National Bank Of Pennsylvania company profile at readthecomplaint.com/company/first-national-bank-of-pennsylvania to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.