Money transfer, virtual currency, or money service -- Other service problem -- Complaint #7730020
Complaint Overview
Complaint ID: 7730020
Company: Remitly, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other service problem
State: Illinois
ZIP Code: XXXXX
Date Received: 2023-10-19T12:00:00-05:00
Date Sent to Company: 2023-10-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I requested company to email me records of my sent transactions between XXXX XX/XX/22. They refused to send me saying that my account was canceled. I argued that it was their choice to cancel my account but that I was entitled to copies of my sent transaction statements. They said they would not provide. I need those statements to take legL action against another party.
Frequently Asked Questions
What is Complaint #7730020 about?
Complaint #7730020 was filed against Remitly, INC. regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2023-10-19T12:00:00-05:00.
How did Remitly, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Remitly, INC.?
Yes, visit the Remitly, INC. company profile at readthecomplaint.com/company/remitly-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.