Checking or savings account -- Closing an account -- Complaint #7729093
Complaint Overview
Complaint ID: 7729093
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: New York
ZIP Code: 11210
Date Received: 2023-10-19T12:00:00-05:00
Date Sent to Company: 2023-10-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 I received a notice letter ( dated XX/XX/2023 ) from Chase that they are closing my personal checking bank account. I understand that Chase has the right to end their relationship with any client at any given time. However, I am really surprised by the notice letter being that chase is kind of giving a reason which does not apply to me for closing my personal checking account. The reason stated in the notice letter is : We have decided to close your accounts because of unexpected activity on this or another Chase account. As a loyal and good Chase client for almost XXXX decades, always keeping a positive balance in my Chase bank accounts, and never did anything more than personal transactions from my Chase bank accounts, I find this notice letter to be unfair as to the explanation given ( mentioned above ). On XX/XX/2023 I received the same notice letter ( dated XX/XX/2023 ) regarding my XXXX sons ( ages XXXX & XXXX ). Chase is closing their savings accounts because of unexpected activity. I am a wife to my lovely XXXX, and the mother to our XXXX XXXX XXXX XXXX XXXX XXXX mentioned above, as well as a XXXX XXXX XXXX girl ) and find this notice letter to be hurtful and shameful to someone like myself. All I live for is my husband and our wonderful children. I am a quiet person and do not abuse any of my financials including my banking privileges. Hence, there is no reason Chase should have identified any unexpected activity from any of my accounts or my children 's accounts. I am complaining because I feel that Chase is not recognizing my loyalty, and proper use of any Chase bank accounts I have ever had and currently have. And regarding my XXXX sons savings accounts that Chase is closing because of unexpected activity, all I have to say is that there is no way that they have or had any unexpected activity from their accounts. There has only been a few deposits into each one of their accounts and it was either birthday money they received from their grandparents, distribution funds from a family trust, or holiday gifts received from friends and family. I worked on developing relationships with bankers in the local branches. The chase mobile app, as well as their online website are very user-friendly and I do not want to have to change banks, work on developing new relationships with bankers in the local branches, and learn a new banking mobile app and/or online website. We do not deserve this.
Frequently Asked Questions
What is Complaint #7729093 about?
Complaint #7729093 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-10-19T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.