Credit card -- Other features, terms, or problems -- Complaint #7714970
Complaint Overview
Complaint ID: 7714970
Company: U.S. Bancorp
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Arizona
ZIP Code: 857XX
Date Received: 2023-10-17T12:00:00-05:00
Date Sent to Company: 2023-10-17T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
On XX/XX/XXXX I had to change my automatic payment data with Elan financial due to a security issue with the account payments were made from. From that time on when logging into the account, I was faced with a banner that stated the automatic payment could not be made by the time it was due and I was advised to make a manual payment. Since the payment was due on XX/XX/XXXX, I submitted a manual payment on XX/XX/XXXX. That payment was processed and {$2600.00} was taken from my account as I directed. Elan financial then submitted a second payment and withdrew another {$2600.00}. Obviously the message that Elan gave me was false and do to their false information, they wrongfully took that money from my account. I discussing this with Elan, they said they could not guarantee when the money would be returned to my account. Regardless of when the money is returned, this is a case of fraud, using false information to obtain money they are not entitled to.
Frequently Asked Questions
What is Complaint #7714970 about?
Complaint #7714970 was filed against U.S. Bancorp regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-10-17T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.