Credit card -- Trouble using your card -- Complaint #7714078
Complaint Overview
Complaint ID: 7714078
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Credit card company won't increase or decrease your credit limit
State: Wisconsin
ZIP Code: 531XX
Date Received: 2023-10-17T12:00:00-05:00
Date Sent to Company: 2023-10-17T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I reported unauthorized transactions to chase a few weeks ago because my card was lost along with my wallet and ID. Several other credit cards were impacted by this incident. I received a letter through chase messages stating my credit Line was decreasing SIGNIFICANTLY BY 95 % percent! My original credit limit was XXXX when I initially opened the card. I have always paid my balances and made my payments on time. Im a single mother and use this card for emergency purposes! I depend on this card knowing I can use it if I ever have an emergency. I have good payment history! I have never had any other company decrease my credit limit so significantly! I believe chase took this adverse action because I Reported unauthorized transactions otherwise this would not have happened. I do not have any other credit cards with this low of a credit limit. I also keep My credit usage low. I have good credit history and a good credit score. This was an adverse action taken by chase.
Frequently Asked Questions
What is Complaint #7714078 about?
Complaint #7714078 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Trouble using your card. It was received by the CFPB on 2023-10-17T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.