Prepaid card -- Problem with a purchase or transfer -- Complaint #7713537
Complaint Overview
Complaint ID: 7713537
Company: Netspend Corporation
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Charged for a purchase or transfer you did not make with the card
State: Louisiana
ZIP Code: 70570
Date Received: 2023-10-17T12:00:00-05:00
Date Sent to Company: 2023-10-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Woke up today around XXXX XXXX to my account address being changed and debit card transfers being made without my consent or knowledge. i even locked my card and they still transferred money.i finally was able to change password but it was too late. please help. i need my money back
Frequently Asked Questions
What is Complaint #7713537 about?
Complaint #7713537 was filed against Netspend Corporation regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2023-10-17T12:00:00-05:00.
How did Netspend Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Netspend Corporation?
Yes, visit the Netspend Corporation company profile at readthecomplaint.com/company/netspend-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.