Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #7697823
Complaint Overview
Complaint ID: 7697823
Company: Comerica
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Washington
ZIP Code: 985XX
Date Received: 2023-10-14T12:00:00-05:00
Date Sent to Company: 2023-10-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I had a Direct Express, Social Security Survivor Benifits deposit pending for the XXXX of XXXX. Deposits are in after XXXX XXXX time the night before and fully accessible after that time. Funds were not available, since then, for the {$1400.00} that is my regular scheduled deposit. Normally I call their number and put in the last 4 numbers on my card, then next step, my 4 digit password. Then it tells my Deposit, Balance, Transactions and such. Now it asks for my last 4 numbers on my card. Then to activate, check balance or transactions, tp please enter the full account number. Then as it thanks me for my patients, the longest was almost 4 hours with scratchy elevator music. My Son is a Senior Vice President for XXXXXXXX XXXX in charge of Database. He says that Comerica Bank- Direct Express , experienced a Data Breech and is ghosting everybody to prevent a run on the bank. I received a letter yesterday saying to either call the number to discuss this or if there is no problem, the card will be activated on its own.
Frequently Asked Questions
What is Complaint #7697823 about?
Complaint #7697823 was filed against Comerica regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2023-10-14T12:00:00-05:00.
How did Comerica respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Comerica?
Yes, visit the Comerica company profile at readthecomplaint.com/company/comerica to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.