Credit card -- Closing your account -- Complaint #7697629
Complaint Overview
Complaint ID: 7697629
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Colorado
ZIP Code: 80120
Date Received: 2023-10-14T12:00:00-05:00
Date Sent to Company: 2023-10-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My Costco Anywhere Visa Card by Citi credit card account was closed without notice ( no written warning, no email warning, and no text warning ) on Friday, XX/XX/2023. I called CitiBank and they did not tell me why the account was closed. I called again to request information from another CitiBank representative and they said I would receive a written letter in XXXX business days. I have not received a letter. The representative also informed me that the account closure would forfeit over {$300.00} of Costco cash rewards ( an annual cash refund ).
Frequently Asked Questions
What is Complaint #7697629 about?
Complaint #7697629 was filed against Citibank, N.A. regarding Credit card specifically about Closing your account. It was received by the CFPB on 2023-10-14T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.