Checking or savings account -- Managing an account -- Complaint #7697622
Complaint Overview
Complaint ID: 7697622
Company: Bankmobile Technologies, INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Kentucky
ZIP Code: 42431
Date Received: 2023-10-14T12:00:00-05:00
Date Sent to Company: 2023-10-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was instructed that the email and phone is not correct. I was instructed to send in a form to update it. I sent form in with tracking and proof of receipt. The bank failed to update the information. They are withholding my funds and have no way I can access them. They are all digital so I dont even have an option to go to a XXXX XXXX XXXX store. I just want to access my account.
Frequently Asked Questions
What is Complaint #7697622 about?
Complaint #7697622 was filed against Bankmobile Technologies, INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-10-14T12:00:00-05:00.
How did Bankmobile Technologies, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bankmobile Technologies, INC?
Yes, visit the Bankmobile Technologies, INC company profile at readthecomplaint.com/company/bankmobile-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.