Prepaid card -- Unexpected or other fees -- Complaint #7690048
Complaint Overview
Complaint ID: 7690048
Company: Bank Of America, National Association
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Unexpected or other fees
State: California
ZIP Code: 95835
Date Received: 2023-10-12T12:00:00-05:00
Date Sent to Company: 2023-10-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi, I am writing to dispute a fraudulent transaction on my XXXX Prepaid account ending in XXXX in the amount of {$7100.00} I am a victim of Identify theft and I did not make these transactions. I was out of country from XX/XX/2023 until XX/XX/2023. When I returned home on XX/XX/XXXX, that is when I discovered I was robbed while I was away. I had my XXXX Prepaid debit card in my drawer, and I also had a book in which I had written down my pin. I have made a police report regarding this incident. I submitted my claim with Bank of America and they denied my claim. I have submitted all documents to help with my claim. I do not believe they did a proper investigation regarding this matter because i did not make those transactions and i certainly don't agree with their decision. Their decision to deny my claim has brought many financial issues which i am dealing with such as not being able to pay my bills since this the only source of my income.I am asking Bank of America to investigate this matter and correct the fraudulent charges made on my account to be credited back to my account asap. Thank you very much.
Frequently Asked Questions
What is Complaint #7690048 about?
Complaint #7690048 was filed against Bank Of America, National Association regarding Prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2023-10-12T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.