Credit card -- Advertising and marketing, including promotional offers -- Complaint #7689303
Complaint Overview
Complaint ID: 7689303
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Utah
ZIP Code: 84106
Date Received: 2023-10-12T12:00:00-05:00
Date Sent to Company: 2023-10-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX I used my Amazon XXXX Rewards Visa card on Amazon.com to order a XXXX XXXX XXXX, which was gifted to someone. The total, including tax, was {$560.00}. This amount was charged to my card on XXXX. On checkout, I selected advertised promotional financing of 12 month equal payments with 0 % interest. Upon receiving my statement for XX/XX/XXXX, I saw that the promotional financing was not applied, and that the amount was due in full the next month. My Amazon invoice confirmed that I selected financing. I contacted Chase via the number on the back of my card on XXXX. Both representatives told me that I had to contact Amazon as the financing was initiated through them. I contacted Amazon on XX/XX/XXXX via chat. The first two representatives transferred me upon hearing the issue. The third representative told me initially that I did not select financing. I corrected them via the invoice I had. The third representative then told me that they could not offer me the financing without physically returning the gifted item no longer in possession. I mentioned CFPB, and was transferred to a phone representative. The fourth representative immediately transferred me to another phone representative after telling me she could not help. The fifth representative told me the same as the third. The fifth representative said they were not aware of anyone else that could help when I asked for a further transfer.
Frequently Asked Questions
What is Complaint #7689303 about?
Complaint #7689303 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2023-10-12T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.