Student loan -- Dealing with your lender or servicer -- Complaint #7676430
Complaint Overview
Complaint ID: 7676430
Company: Maximus Federal Services, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Massachusetts
ZIP Code: 01841
Date Received: 2023-10-09T12:00:00-05:00
Date Sent to Company: 2023-10-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I've been attempting to make payments towards my loans since XX/XX/XXXX on my loans and even scheduled the payment for after the pause ended for the pandemic and Aidvantage keeps reversing my payments. I've used debit cards with maxed out withdrawal limits and savings account wires and both are being reversed. My last payment is now considered late and I'm being charged for being late. I've attempted payment on these dates : XX/XX/XXXX, XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX, {$630.00} XX/XX/XXXX, {$630.00} XX/XX/XXXX XX/XX/XXXX, {$620.00} XX/XX/XXXX
Frequently Asked Questions
What is Complaint #7676430 about?
Complaint #7676430 was filed against Maximus Federal Services, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2023-10-09T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.