Credit card -- Getting a credit card -- Complaint #7669056
Complaint Overview
Complaint ID: 7669056
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Card opened without my consent or knowledge
State: Louisiana
ZIP Code: 70123
Date Received: 2023-10-09T12:00:00-05:00
Date Sent to Company: 2023-10-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XXXX XXXX XXXX XXXX XXXX my daughter answered a phishing call which resulted in our phone lines being cut off. New phone number issued by the phone company ( XXXX ) I checked with XXXX concerning a fraudulent card opened and contacted the card company - Citicard/Citibank of the fraudulent use of my name and social security to open a credit card with my name. Because the fraudulent person used the stolen phone number, I had to go through a process to verify my identity with Citicard. By the time I verified my identity, the charges were made on my citicard of XXXX I cancelled the card finally once my identity was securely identified and began the process of disputing the charges. XX/XX/XXXX, I was notified Citicard/Citibank is expecting payment for the charges made by the fraudulent person identified at XXXX XXXX XXXX, XXXX XXXX XXXX XXXXXXXX and by the email address of XXXXXXXX XXXX XXXXXXXX. I called XXXX and was told that the charges were fraudulently placed and it was not my responsibility. They gave me a reference # XXXX. I called XXXX and was told Citicard/Citibank finds me liable for the charges and that they have yet to close it out. I was given a website to upload any new evidence into XXXX XXXX I tried to upload the police report but the link didn't work. I mailed a copy receipt return to XXXX XXXX XXXX : Customer Care XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX I called XXXX police to obtain a police report. I received a complaint number as XXXX.
Frequently Asked Questions
What is Complaint #7669056 about?
Complaint #7669056 was filed against Citibank, N.A. regarding Credit card specifically about Getting a credit card. It was received by the CFPB on 2023-10-09T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.