Prepaid card -- Problem with a purchase or transfer -- Complaint #7663455
Complaint Overview
Complaint ID: 7663455
Company: Bank Of America, National Association
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: Texas
ZIP Code: 77004
Date Received: 2023-10-08T12:00:00-05:00
Date Sent to Company: 2023-10-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I called Bank of America which is the issuer of my California EDD Account 3 months ago and filed a complaint telling them that I never received my card. They informed me that a card was activated and all of the money on the account was spent. I told them that this wasnt me. They asked me to send in documents and I did that. I filed a police report and sent in my ID, they told me it would take 90 days to reach a conclusion. So when I called in last week they had no recollection of any of this. They made me start a entirely new case and get a NEW police report. I have now went a year without receiving my benefits because of the incompetence of Bank of America. It is totally unfair for me to have to wait another 90 days to reach a decision. Both of my claim numbers- XXXX XXXX
Frequently Asked Questions
What is Complaint #7663455 about?
Complaint #7663455 was filed against Bank Of America, National Association regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2023-10-08T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.