Credit card -- Closing your account -- Complaint #7663425
Complaint Overview
Complaint ID: 7663425
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Can't close your account
State: Pennsylvania
ZIP Code: 19067
Date Received: 2023-10-08T12:00:00-05:00
Date Sent to Company: 2023-10-08T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have an Apple Card credit card from Goldman Sachs. I've had a {$0.00} balance for 9 months since XX/XX/2023. I want to close the account. They say the account is under review. They have been telling me this for the whole 9 months I've had a {$0.00} balance. They will not let me close the account while it is under review. They have not provided me any updates despite asking for one at least once every few weeks for the past 9 months.
Frequently Asked Questions
What is Complaint #7663425 about?
Complaint #7663425 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Closing your account. It was received by the CFPB on 2023-10-08T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.