Credit card -- Advertising and marketing, including promotional offers -- Complaint #7663353
Complaint Overview
Complaint ID: 7663353
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Confusing or misleading advertising about the credit card
State: California
ZIP Code: 92130
Date Received: 2023-10-08T12:00:00-05:00
Date Sent to Company: 2023-10-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchased a ticket from XXXX XXXX and they offered a {$200.00} statement credit if I applied for the AAdvantage Citi Mastercard. I applied and was told they would get back to me. I completed my purchase, using another card. Three weeks later Citi approved my application, with no additional questions or contact with me. I called to see how they would apply the statement credit and they said I would have to buy another ticket, with XXXX XXXX, using the Citi card. I explained again and was treated very aggressively. I called back two more times, without resolution. On the fourth call I was finally allowed to speak to a supervisor who said the same thing, but gave a {$50.00} credit for the rudeness of his staff. Please advocate, on my behalf, and force Citi to honor their own promotion. I bought the ticket and I have the credit card. I would not have applied except for the offer. There was no notification that a delayed approval would negate the promotion and no explanation for the delay in approving my credit card application ( I have great credit ). Thank you.
Frequently Asked Questions
What is Complaint #7663353 about?
Complaint #7663353 was filed against Citibank, N.A. regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2023-10-08T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.