Credit card -- Other features, terms, or problems -- Complaint #7662236
Complaint Overview
Complaint ID: 7662236
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Colorado
ZIP Code: 816XX
Date Received: 2023-10-07T12:00:00-05:00
Date Sent to Company: 2023-10-07T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
So, I had fraud on my account and they cancelled my card and sent me a new one. It took a week and a half to GET a NEW credit card. Then on XX/XX/23 there was a fraudulent transaction that I tried to address on their APP and website AND, they cancelled my credit card again! Said they would send a new one. 1. I have not received a new card yet. 2.They have not addressed the false charge that was not me and they won't give me a credit.
Frequently Asked Questions
What is Complaint #7662236 about?
Complaint #7662236 was filed against Citibank, N.A. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-10-07T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.