Checking or savings account -- Managing an account -- Complaint #7661516
Complaint Overview
Complaint ID: 7661516
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Connecticut
ZIP Code: 063XX
Date Received: 2023-10-07T12:00:00-05:00
Date Sent to Company: 2023-10-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My Citibank checking account was closed shortly after I deposited a check, around the date of XX/XX/XXXX. I called the company on XX/XX/XXXX and was told I deposited a " stolen check ''. The check I deposited was not stolen. It was a gift from my parents. I'm a single mother and am going through a difficult time financially, so they sent me some money for my birthday. Citibank immediately restricted access to my account and sent me an email stating that my account was closing and that my debit card was canceled. I called Citibank and spoke to XXXX different people. XXXX of them called the sender of the check and verified that it was not fraudulent. He stated he could not reopen my account, though. So, I started out being a struggling single parent and now I'm literally a broke single parent. This is unacceptable. I did not commit any crime or violate Citibank 's agreement in any way. I need my account opened so I can get to my money. Thanks.
Frequently Asked Questions
What is Complaint #7661516 about?
Complaint #7661516 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-10-07T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.