Credit card -- Problem with a purchase shown on your statement -- Complaint #7646678
Complaint Overview
Complaint ID: 7646678
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Arizona
ZIP Code: 85750
Date Received: 2023-10-04T12:00:00-05:00
Date Sent to Company: 2023-10-04T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been double charged on this card XXXX separate times, and every time they call me THREATENING me that they will charge me interest if I dont pay. When I try to access my account they tell me that my information is incorrect, that my zip code and address dont match, so they are unable to tell me what I am being charged for. When I try to dispute the only thing they tell me is that I need to pay before I accrue interest. I have paid off the balance on the card several times. But now they are trying to scam me. They continue to double charge old purchases even though I am no longer using the card.
Frequently Asked Questions
What is Complaint #7646678 about?
Complaint #7646678 was filed against Synchrony Financial regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-10-04T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.