Credit card -- Getting a credit card -- Complaint #7641087
Complaint Overview
Complaint ID: 7641087
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Card opened without my consent or knowledge
State: California
ZIP Code: 93065
Date Received: 2023-10-03T12:00:00-05:00
Date Sent to Company: 2023-10-03T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I received the attached letter which again makes no sense whatsoever. I see this account is still not handled. I have gone round and round with you for years on this account and this is very wrong. I still have the original letter you sent advising you researched this account and found it does not belong to me and now you are changing your mind again? This has gone back and forth so many times. We never authorized the payments from an account ending in XXXX and the account was made and accessed by the person who opened and accessed this account. The hospital and doctor records we sent you confirmed we had no way to open an account in XX/XX/XXXX as we were XXXX and XXXX for the entire period of XXXX XXXX-XXXX XXXX You are harassing and violating many laws and regulations against a XXXX military family. This is very wrong and the effort you put into helping me is awful. I have tried time and time again to get help from your offices. XXXX and XXXX XXXX From : XXXX XXXX XXXX Sent : Monday, XX/XX/XXXX XXXX XXXX To : Chase CreditCardExecutiveOffice XXXX ; XXXX XXXX Subject : Re : Message from Chase Executive Office there should be a huge refund coming back to me for all the overpayments and charges not belonging to me. we were already told this was handled more than once and then sent multiple letters advising you removed it from our credit record and we are not responsible and then you continue this and it's not handled. This case needs to be closed in full and handled. From : XXXX XXXX XXXX Sent : Monday, XX/XX/XXXX XXXX XXXX To : Chase CreditCardExecutiveOffice XXXX ; XXXX XXXX Subject : Fw : Message from Chase Executive Office Still receiving and getting phone calls this is not right This should be fixed and handled by now. From : XXXX XXXX XXXX Sent : Thursday, XX/XX/XXXX XXXX XXXX To : Chase CreditCardExecutiveOffice XXXX Subject : Re : Message from Chase Executive Office XXXX Thank yo for getting back to me Im hoping you will be the final one to close this out and resolve this in full. Im still getting calls an emails stating payments due and passed due. This is incorrect. From : Chase CreditCardExecutiveOffice XXXX Sent : Tuesday, XX/XX/XXXX XXXX XXXX To : XXXX XXXX Subject : Message from Chase Executive Office Dear XXXX XXXX : Im writing to let you know I am still researching your concern. I will contact you once it is complete. If you have questions in the meantime, I can be reached at XXXX, extension XXXX. Operator relay calls are accepted. I am available Monday through Friday from XXXX XXXX to XXXX XXXX. Eastern Time. Thank you for your patience. Sincerely, XXXX Chase Credit Card Executive Office XXXX XXXX Fax ; its free from any Chase branch Chase.com Reference Number : XXXX This message is confidential and subject to terms at : https : //www.jpmorgan.com/emaildisclaimer including on confidential, privileged or legal entity information, malicious content and monitoring of electronic messages. If you are not the intended recipient, please delete this message and notify the sender immediately. Any unauthorized use is strictly prohibited.
Frequently Asked Questions
What is Complaint #7641087 about?
Complaint #7641087 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Getting a credit card. It was received by the CFPB on 2023-10-03T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.