Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #7637991
Complaint Overview
Complaint ID: 7637991
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Texas
ZIP Code: 76001
Date Received: 2023-10-03T12:00:00-05:00
Date Sent to Company: 2023-10-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I have a checking/savings account with Chase Bank XXXX Upon review of my account information online with Chase Bank someone deposited a counterfeit check in the amount of {$2400.00} into my checking account and withdrew the money from my account. I was told at the bank that this was done through some sort of online process. Chase Bank did credit my bank account for the dollar amount. I was told there is no software that would detect any fradulent activity on my bank account which could send a text message stating this, and to accept or decline. If this was an option I could have declined this transaction, and no money would have been taken out of my bank account.
Frequently Asked Questions
What is Complaint #7637991 about?
Complaint #7637991 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-10-03T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.