Checking or savings account -- Managing an account -- Complaint #7637379
Complaint Overview
Complaint ID: 7637379
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Cashing a check
State: California
ZIP Code: 913XX
Date Received: 2023-10-03T12:00:00-05:00
Date Sent to Company: 2023-10-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Today I received a call from my brother ( who has the same last name and the address on the check matches his id ) saying the bank was questioning whether the check he had was a fraud because ( per the teller ) the signature did not match. I had a carbon copy of the check the signature matched all prior signatures. The bank then called me and I spoke to someone named XXXX who said she was the XXXX of BOA 's XXXX XXXX, phone number ( XXXX ) XXXX. She wanted to verify I wrote the check. I said I did. She was quite rude and told me during the conversation she determines if a signature matches and implied I was lucky because she could of just told my brother to leave. This has happened more than a dozen times over the past few years with BOA. Every time the check is written to a XXXX person, usually a construction worker who is not dressed in professional white collar garments. Once the person was XXXX. Never XXXX. They always call and say the signature does not match. My signature is very basic and has been the same for 50 years. This reminds me of a police XXXX profiling XXXX people and pulling them over under false pretenses like " weaving within XXXX XXXX '' or " driving too slow ''. Please take a look at BOA practices. I suspect there are incentives for tellers to scrutinize signatures on checks tendered by people of XXXX.
Frequently Asked Questions
What is Complaint #7637379 about?
Complaint #7637379 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-10-03T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.