Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #7629331
Complaint Overview
Complaint ID: 7629331
Company: U.S. Bancorp
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Problem with paying off the loan
State: California
ZIP Code: 94551
Date Received: 2023-10-01T12:00:00-05:00
Date Sent to Company: 2023-10-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 @ XXXX XXXX, I called to get an official Payoff on an auto loan ( XXXX ) I have with US Bank and spoke with XXXX XXXX ( wont give me her last name ). XXXX XXXX completely disregarded the privacy laws and insisted on knowing the reason for a payoff. I told he that it was none of her business to know the reason as to why I need a payoff. She refused to give me the payoff. I asked for a supervisor, XXXX XXXX, ID XXXX, came on the line and rudely refused to give me a payoff as well unless I also provided her a reason for the payoff and refused to send me a payoff document. I asked how to file a complaint, XXXX XXXX advised me that I will have to do it through her. XXXX XXXX advised me that she will file it on my behalf, and gave me a complaint reference # XXXX.
Frequently Asked Questions
What is Complaint #7629331 about?
Complaint #7629331 was filed against U.S. Bancorp regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2023-10-01T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.