Checking or savings account -- Managing an account -- Complaint #7609848
Complaint Overview
Complaint ID: 7609848
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: 91402
Date Received: 2023-09-26T12:00:00-05:00
Date Sent to Company: 2023-09-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Unauthorized Card Transactions. On XXXX XXXX I was reviewing my bank statement and noticed transactions that I did not make. I had my card in my possession and did not authorize anyone to use my card. There was a lot of transactions that was made from XXXX, XXXX and other stores in Washington XXXXXXXX, and I havent been to Washington. I live here in California. Also while I was talking to the investigation unit from the bank, I noticed too that someone just used my card that day. It was started XXXX XXXX and just noticed the transactions XX/XX/XXXX. I have checking account with Citibank but I just keep getting letters from them that they needed more proof for the investigation. I gave them my bank statements already from the time the unauthorized transactions were made. Citibank says they dont have enough information to complete their research. But they have all the information like my bank statements. The total of the unauthorized transactions are {$3000.00}. Citibank dont wan na give my money back. Kindly pls help me regarding this matter.
Frequently Asked Questions
What is Complaint #7609848 about?
Complaint #7609848 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-09-26T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.