Credit card -- Trouble using your card -- Complaint #7609793
Complaint Overview
Complaint ID: 7609793
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: California
ZIP Code: 91750
Date Received: 2023-09-26T12:00:00-05:00
Date Sent to Company: 2023-09-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is my response to Synchrony Bank ( XXXX ). This is not resolved. I am trying to move on, but Synchrony won't let me. They made a lot of claims, that's fine, however, please note after only a couple of months paying for my items and paying on time, XXXX. dropped my credit limit from {$1000.00} to {$460.00}, saying my credit was bad. I contacted XXXX, and my credit was good... XXXX. dropped my credit limit with them because I started lodging complaints with them about their product, service and confusing promotions. I believed I had every right to question policies. Shortly after dropping my credit to {$460.00}, they charged me {$75.00} interest on my next statement. My interest payments went from XXXX, {$2.00}, {$3.00}, etc ( small amounts ) to {$75.00}. I also questioned the giant increase in interest payments- not to start problems but to try to understand why! All of that is forgotten. I am trying to move on. I need to purchase a piece of furniture from XXXX XXXX. XXXX. is their finance company, and when I went to finance the furniture at XXXX XXXX XXXX. denied me. I couldn't understand why. I contacted XXXX and was told my credit is fine. After XXXX. denied me twice, I received an email from them saying " oops, we made a mistake. Your credit is fine, but you can only shop at Mattress Firm and you can only have {$460.00} to make your purchase ''. I don't want to shop at Mattress Firm because the bed I purchased from them last year - sags- and is bad for my back. XXXX. is the only finance company XXXX XXXX uses. I need XXXX. to allow me to make a purchases from XXXX XXXX, after all, if my credit is good to shop at one store, it's good for another. I want to be free of this XXXX. nightmare, all I want is to purchase from XXXXXXXX XXXX and for XXXX. to lift the restriction. If they are only going to give me {$460.00} in credit- so be it - but transfer that to XXXX XXXX. I've done nothing wrong but 1. maintain good credit 2. ask questions 3. ask questions of XXXX. and they retaliated by lowering my credit.
Frequently Asked Questions
What is Complaint #7609793 about?
Complaint #7609793 was filed against Synchrony Financial regarding Credit card specifically about Trouble using your card. It was received by the CFPB on 2023-09-26T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.