Checking or savings account -- Managing an account -- Complaint #7603625
Complaint Overview
Complaint ID: 7603625
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Oklahoma
ZIP Code: 73170
Date Received: 2023-09-25T12:00:00-05:00
Date Sent to Company: 2023-09-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
On XX/XX/2023 I made an internet purchase of video cameras from XXXX XXXX of {$150.00} using my Chase Debit card through XXXX. I received confirmation of the purchase and confirmation of shipping with tracking. XXXX XXXX mislabeled the package with a non existent address and the package traveled to my local post office. The post office could not make delivery and the XXXX XXXX tracking service notified me of the mislabeled package. I immediately went to my local post office and inquired about the package in hope that the package would be available, however the post office had already sent the package by return mail to XXXX XXXX. I then attempted to contact XXXX XXXX buy phone and by email. I received no email response and I phoned them as well and the phone went straight to voice mail and disconnected. The post office sent me photo evidence of the mislabeled package and I have all documentation of this transaction. I then made a claim with Chase Bank for a reversal of my Debit card payment XXXX XXXX XXXX and Chase gave me a Temporary refund until completion of my claims investigation. On XXXX XXXX XXXX Chase Bank contacted me with a denial of my claim. I had provided all documentation of the transaction and the postal evidence to Chase Bank. I then spoke with Chase bank on the phone and was informed that since XXXX originated the transaction, XXXX must handle the matter. I then contacted XXXX and they informed me that since I made the claim with Chase Bank, XXXX could not help. I am stuck between a rock and a hard place and am requesting your assistance for the return of my funds. Documents are available at any time upon request. Since this incident XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #7603625 about?
Complaint #7603625 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-09-25T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.