Checking or savings account -- Managing an account -- Complaint #7598423
Complaint Overview
Complaint ID: 7598423
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Problem accessing account
State: California
ZIP Code: 90049
Date Received: 2023-09-24T12:00:00-05:00
Date Sent to Company: 2023-09-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
They DID NOT RESPOND TO MY LAST COMPLAINT OF XXXX I can spend over two hour in the morning just trying to get competency. They simply DO NOT CARE. Often, people at their physical banks are rude and will not help even though I have to bring my computer there. The phone is the worst unless I am lucky to get someone with actual knowledge. I have many automatic deposits and have been a customer for a very long time. I am quite disheartened at the treatment towards older seniors. XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #7598423 about?
Complaint #7598423 was filed against U.S. Bancorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-09-24T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.