Checking or savings account -- Managing an account -- Complaint #7592555
Complaint Overview
Complaint ID: 7592555
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: California
ZIP Code: 90807
Date Received: 2023-09-22T12:00:00-05:00
Date Sent to Company: 2023-09-22T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Complaint Against : Citibank N.A. Citibank N.A Savings Acct # XXXX Regarding Citibank Legal Fee Charges : {$120.00} On XX/XX/2023 ( incident took place on XXXX XXXX ), I became aware that there had been two debts from my savings account. One in the amount of {$1400.00} and {$120.00}. I inquired into the reason for the two debts was due to a Earnings Withholding Order for Taxes from State of California XXXX XXXX XXXX ( FTB ) - issued on XXXX XXXX. Noting : Citibank had received the XXXX notice on XX/XX/2023 - and took action on XX/XX/2023 ; more than 90 days pasted.. Note : There was no legal authority in place for Citibank to take action - XXXX resending withholding order XXXX months prior to the date of XX/XX/2023. After contacting XXXX - XXXX contacted Citibank and on XX/XX/2023 the {$1400.00} was credited back my savings account - but ; not the {$120.00}. Citibank was negligent in not verifying with XXXX after more than 90 days pasted ( according to XXXX ) to verify legal authority. I have been unable to address the issue with Citibank- thus, reason for soliciting third party mediation to resolve refunding back of {$120.00} XXXX XXXX
Frequently Asked Questions
What is Complaint #7592555 about?
Complaint #7592555 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-09-22T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.