Credit card -- Other features, terms, or problems -- Complaint #7560771
Complaint Overview
Complaint ID: 7560771
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Add-on products and services
State: California
ZIP Code: 90025
Date Received: 2023-09-16T12:00:00-05:00
Date Sent to Company: 2023-10-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX we were in a car accident in XXXX XXXX where our rental car was totaled and we were charged {$3500.00} XXXX with 15 % tax ( {$520.00} XXXX ). We submitted a claim with Chase Card Benefit Services and gave them everything they asked us for : copy of the incident report form from XXXX XXXX XXXX, Final rental agreement & receipt including rental dates and charges, pictures of the accident, and statement that showed the covered card was used to pay for the rental. They asked for the cost of repairs so we sent them emails from XXXX XXXX XXXX XXXX where they confirmed the car was not repaired but was deemed total loss and the total payment was the {$3500.00} XXXX + {$520.00} XXXX ( 15 % tax ) reflected on the final rental receipt. Card Benefit Services continued to ask us for a Cost Matrix/Estimate of Repair for Damages/Final Repair Bill . We went back and forth with XXXX and with Card Benefits Services and were getting nowhere as this document simply does not exist as the car was not repaired. We sent Card Benefits Services emails from XXXX confirming this and they continued to ask for this. Finally, on XXXX they made a new request for us to provide " Documentation that confirms the renter listed on the rental agreement was an authorized user of the covered card. '' We provided this and on XXXX they again asked for an estimate of repairs. We believe they are acting in bad faith to prolong this process and ask us for documents that do not exist. We have been going back and forth with Card Benefits Services for 6 months now and it is clear they are acting in bad faith.
Frequently Asked Questions
What is Complaint #7560771 about?
Complaint #7560771 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-09-16T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.