Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #7559923
Complaint Overview
Complaint ID: 7559923
Company: Robinhood Markets INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: Texas
ZIP Code: 77316
Date Received: 2023-09-16T12:00:00-05:00
Date Sent to Company: 2023-09-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX at roughly XXXX XXXX, i was at a gas station attempting to put fuel in my car. I had opened up my robinhood account to verify i had available funds and i noticed a banner at the top stating that my account was restricted and my funds were locked, no more deposits or withdrawals were allowed and that my account has been closed. I had made a significant amount of trades the pevious 3 days and used the card with no issues. This has been my bank for direct deposits, paying bills, buying groceries and anything else. The only responses i get when reaching out to customer support is " we have decided to close your account ''
Frequently Asked Questions
What is Complaint #7559923 about?
Complaint #7559923 was filed against Robinhood Markets INC. regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2023-09-16T12:00:00-05:00.
How did Robinhood Markets INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Robinhood Markets INC.?
Yes, visit the Robinhood Markets INC. company profile at readthecomplaint.com/company/robinhood-markets-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.