Credit card -- Other features, terms, or problems -- Complaint #7557677
Complaint Overview
Complaint ID: 7557677
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with balance transfer
State: California
ZIP Code: 94560
Date Received: 2023-09-15T12:00:00-05:00
Date Sent to Company: 2023-09-15T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, I made a wrong balance transfer to Bank of America credit card and to correct that they issued a cashier check. But that check was never received by me or the institution ( XXXX XXXX ) which did the balance transfer in first place. Now bank of America is quoting ( Funds have been withdrawn ). I havent received the funds and neither has my institution ( First tech ). Bank of America is not filing a claims case / is not helping me locate the funds and issue a new cheque. They are not sharing the image of cheque/ account number where money was sent / address where it was sent. I have called them 20 times and every time they end up disconnecting without any resolution. My funds are stuck/ lost for no lost of mine.
Frequently Asked Questions
What is Complaint #7557677 about?
Complaint #7557677 was filed against Bank Of America, National Association regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-09-15T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.