Credit card -- Problem with a company's investigation into an existing problem -- Complaint #7557227
Complaint Overview
Complaint ID: 7557227
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: New York
ZIP Code: 14211
Date Received: 2023-09-15T12:00:00-05:00
Date Sent to Company: 2023-09-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Me and my lady was on vacation in XXXX. We on the beach and all our things got stolen. Its professional thiefs in XXXX that collect people information an us the the information starting identy theft. Our wallets, car keys, cash, purse, my pants and identification. They empty our accounts, opened credit, tried to open several accounts with companys sending us information asking us for more information. It was extremely horrible dealing through this tragedy... We havent trusted to travel or even give information on the phone. Feel comfortable to look at certain emails. It extremely effected our daily living today.
Frequently Asked Questions
What is Complaint #7557227 about?
Complaint #7557227 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2023-09-15T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.