Checking or savings account -- Managing an account -- Complaint #7552556
Complaint Overview
Complaint ID: 7552556
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Illinois
ZIP Code: 601XX
Date Received: 2023-09-14T12:00:00-05:00
Date Sent to Company: 2023-09-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Respected Sir/Madam iI want to report and seek help on XX/XX/2023, there was an unauthorized transaction of {$1500.00} on my account. I did not make this transaction and have already filed a claim, but it was told that i will receive my credit back in 1 business day today its 4th business and i am fooling again and again daily by chase team by telling that tommorow you will get. I received an alert about the transaction and immediately blocked my card and called customer service, but unfortunately, they were not available. After 18 months of hospitalization, I recently started my job and received my first payment of {$1100.00}. I deposited it and went to a car show. When I returned home, I realized that I had lost my wallet and mobile phone. I immediately logged in from my computer to block all my bank debit and credit cards. At the same time, I received an email notification that my card had been used for the unauthorized transaction. I locked my card and called customer service as soon as they opened on Monday to file a claim. However, I received notice that no action will be taken and dispute is fooling me daily. I need my money back as I have already gone through a lot of struggle to start saving again. This unauthorized transaction is illegal and unauthorized. Please help me get my money back.
Frequently Asked Questions
What is Complaint #7552556 about?
Complaint #7552556 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-09-14T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.