Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #7551776
Complaint Overview
Complaint ID: 7551776
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Texas
ZIP Code: XXXXX
Date Received: 2023-09-14T12:00:00-05:00
Date Sent to Company: 2023-09-14T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, our debit card was used for fraudulent purchases totaling {$540.00} ( XXXX different transactions {$170.00}, {$170.00}, and {$180.00} ) at XXXX On XX/XX/XXXX and XX/XX/XXXX, Bank of America ( BOA ) issued temporary credits to offset the amounts and closed our debit card ( closed XX/XX/XXXX ). By letter from BOA XXXX XXXX department dated XX/XX/XXXX, we were informed that they were " unable to approve '' our recent claim. They also informed us in that same letter that the temporary credits would be reversed on XX/XX/XXXX. On XX/XX/XXXX, we faxed additional documentation to the BOA Claims Resolution department showing evidence that supports our claim. On XX/XX/XXXX, BOA reversed the temporary credits ( as they stated in the letter dated XX/XX/XXXX ) and left our bank account with a negative balance. On XX/XX/XXXX, we contacted the BOA Claims Resolution department at a phone number provided in the letter, and we were given run-around answers by the many people we talked to, many of which were rude and very unhelpful. They kept saying they couldn't reverse the credits and that they would send messages to the Claims Resolution department with the information we were sharing. One person ( who was the most helpful of all ) took note of the details that we provided about the case, and he said he was convinced that we should not be liable and that he was requesting that the money be put back into our account. He said it would be a few days. On XX/XX/XXXX, we were expecting the money to be back in our account, and to our surprise they had hit our account for another {$180.00}, now bringing our account balance more negative and totaling {$720.00} that they now owe us. Upon discovery, we contacted the XXXX XXXX department yet again to be give more run-around answers leading us to believe it might take 45 days for the additional information to be evaluated. We were also told that the bank would not be issuing temporary credits during the waiting period. Meanwhile, our account has a negative balance. We repeatedly asked for phone numbers or to speak with someone at the bank that could help us, and we were repeatedly told that the people in the investigation department were unavailable by phone. Really? How ridiculous that BOA would employ such a process. Details pertaining to the fraud are as follows : - the purchases were made at XXXX by someone at an IP address traced to XXXX- we live in XXXX, and we were traveling at the time in the state of XXXX XXXX provided copies of our airline itinerary along with debit card transactions that we initiated in XXXX while on our trip.
Frequently Asked Questions
What is Complaint #7551776 about?
Complaint #7551776 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-09-14T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.