Credit card -- Other features, terms, or problems -- Complaint #7539903
Complaint Overview
Complaint ID: 7539903
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Other features, terms, or problems
Sub-Issue: Privacy issues
State: Alabama
ZIP Code: 357XX
Date Received: 2023-09-12T12:00:00-05:00
Date Sent to Company: 2023-10-04T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I APPLIED FOR A HOME DEPOT CREDIT ACCOUNT IN THE XXXX, ALABAMA STORE. WHEN I WAS APPROVED I WAS PROVIDED WITH SOMEONE ELSE 'S LAST NAME AND ADDRESS ON MY CREDIT FILE. ALL ATTEMPTS TO MAKE THEM CORRECT THEIR MISTAKE WERE MET WITH INSINUATIONS, ATTREMPTS TO DIVERT RESPONSIBILITY, AND OUTRIGHT LIES. I PROVIDED A COPY OF MY ALABAMA DRIVER 'S LICENSE AND US PASSPORT CARD IN THE STORE. CITIBANK REFUSES TO ACCEPT RESPONSIBILITY OR EXPLAIN HOW SOMEONE ELSE 'S IDENTITY WAS MERGED WITH MINE.
Frequently Asked Questions
What is Complaint #7539903 about?
Complaint #7539903 was filed against Citibank, N.A. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-09-12T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.