Checking or savings account -- Managing an account -- Complaint #7516974
Complaint Overview
Complaint ID: 7516974
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Florida
ZIP Code: 33611
Date Received: 2023-09-07T12:00:00-05:00
Date Sent to Company: 2023-09-07T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/2023 around XXXX XXXX, I went to the ATM connected to the Bank of America at XXXX XXXX XXXX XXXX, XXXX, FL XXXX. I drove up to the drive-thru ATM furthest from the building. I submitted that I wanted to withdraw cash, and the machine let me know that it only had XXXX to dispense. I used my debit card to withdraw {$1100.00} from my checking account. We then used my husband 's card to withdraw {$1000.00} from the same ( joint ) checking account. When we counted the money, we found that that the ATM had actually dispensed XXXX dollar bills instead of XXXX. We only had {$420.00} instead of {$2100.00} in hand. We promptly went inside the bank and they said there was nothing that could be done - call customer service. Customer service advised that they had to take up to 10 business days to research the claim. This happened on the first of the month. That was my rent money. I expressed repeatedly how this is causing a hardship and was told my case would be expedited. I have not had any follow up on the case. I call and they simply say it is in research. Today, I received a 3 day notice on my door threatening eviction. My bank account is also overdrawn. The hardship is profound and completely beyond my fault. The bank has robbed me and refuses to take prompt action to make me whole again.
Frequently Asked Questions
What is Complaint #7516974 about?
Complaint #7516974 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-09-07T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.