Credit card -- Problem with a purchase shown on your statement -- Complaint #7511493
Complaint Overview
Complaint ID: 7511493
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Connecticut
ZIP Code: 06514
Date Received: 2023-09-06T12:00:00-05:00
Date Sent to Company: 2023-09-06T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Received a billing statement from home depot for {$11000.00}. Charges were all within days of each other from around the state of ct. We have our cards in our possession and have only given home depot workers our numbers when ordering. In XXXX i called to alert them, they removed the charges and issue us new cards. Because we had charges that we have made we paid our bill. only to be sent a letter in XXXX to say we are responsible for the amount because we were paying on the bill. We were told to continue our portion of payment until the fraud has been resolved. They then reopened the case as i involved the police. However i have not heard any thing to get these charges removed.
Frequently Asked Questions
What is Complaint #7511493 about?
Complaint #7511493 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-09-06T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.