Checking or savings account -- Managing an account -- Complaint #7504824
Complaint Overview
Complaint ID: 7504824
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: California
ZIP Code: 90019
Date Received: 2023-09-05T12:00:00-05:00
Date Sent to Company: 2023-09-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
my identity was hacked around XX/XX/2023 ( including my phone at the time ( XXXX ) XXXX, my XXXX, and ALL my Chase bank accounts ( personal and business ). The hacker was able to make a fake ID, fake debit card, and had the use of my old number ( XXXX ) XXXX which they stole from XXXX XXXX XXXX ( I had to get a new number from XXXX XXXX XXXX from that point ). I complained and spoke with MANY different reps at Chase bank and spent over 15-20 hours on the phone and going to the local branch to resolve the issue but they did not help at all. I sat down with the local branch manager, district manager ( two of them ), and they all apologized and said they would speak with their superiors but they have done nothing. They still claim they are investigating but they have not cooperated with XXXX -- XXXX has an open investigation on this since over $ XXXX was stolen from my accounts. The hacker walked into several branches and withdrew money with the fake ID and debit card but according to one of the employees, he didn't look anything like the picture on the fake ID and his signature was completely different than mine or the fake ID. Also, there tens of thousands sent via XXXX by the hacker to his friends/family for which Chase has not refunded either. The hacker is still on the loose and applying for more credit cards under my name. In fact, Chase allowed the hacker to apply for and granted a credit card to him even when I already have a personal and business card through Chase. They never once notified me of any of these fraudulent transactions -- I found out of my identity theft via XXXX XXXX XXXX after my phone stopped working.
Frequently Asked Questions
What is Complaint #7504824 about?
Complaint #7504824 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-09-05T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.