Prepaid card -- Unexpected or other fees -- Complaint #7494613
Complaint Overview
Complaint ID: 7494613
Company: Bank Of America, National Association
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Unexpected or other fees
State: California
ZIP Code: 94801
Date Received: 2023-09-03T12:00:00-05:00
Date Sent to Company: 2023-09-03T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Prior to covid XX/XX/XXXX I was laid off from my job, so I file for unemployment. I wasn't notified from XXXX XXXX XX/XX/XXXX. During XXXX XXXX XX/XX/XXXX, I was hospitalized due to the XXXX XXXX XXXX. During the time I was hospitalized I became a victim of fraud due to Bank of America EDD mailing my documents and benefits card to an unknown address, After submitting documents such as police reports, medical information, and law enforcement agency handling the case contract information, Bank of America EDD still refuses to rembruise the fraudulent charges except {$3000.00} that was approved in XXXX, later Bank of America EDD reversed their decision regarding the approved amount, causing my account to be overdrawn. They are only reversing the fees caused by the fraudulent activity from XXXX and XXXX, not the {$63000.00} that was stolen while I was hospitalized on a XXXX XXXX for four months.
Frequently Asked Questions
What is Complaint #7494613 about?
Complaint #7494613 was filed against Bank Of America, National Association regarding Prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2023-09-03T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.