Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #7494392
Complaint Overview
Complaint ID: 7494392
Company: Citibank, N.A.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Problem with personal statement of dispute
State: New Jersey
ZIP Code: 07740
Date Received: 2023-09-03T12:00:00-05:00
Date Sent to Company: 2023-09-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was using my citi double cash card to help me get through covid as I was unable to work. So my percent usage to balance got very high. Getting things going again and able to make a large payment of {$18000.00} on XX/XX/XXXX getting my use percentage well below 30 %. 4 days later citi bank lowered my credit limit by almost {$20000.00} to {$2000.00} effectively keeping my credit at the place it was. I have never missed a payment. I made this payment to help my credit bump up. Since I planned to buy a car In XXXX this would help me secure a better rate. Unfortunately when citi bank exponentially lowered my limit. I wasn't able to get that increase in credit score. I'm stuck paying 7.9 % interest now and can't refinance because of the state of current rates.
Frequently Asked Questions
What is Complaint #7494392 about?
Complaint #7494392 was filed against Citibank, N.A. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2023-09-03T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.