Prepaid card -- Problem with a purchase or transfer -- Complaint #7494354
Complaint Overview
Complaint ID: 7494354
Company: Bank Of America, National Association
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: Maryland
ZIP Code: 21040
Date Received: 2023-09-03T12:00:00-05:00
Date Sent to Company: 2023-09-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was on unemployment and Bank of America apparently sent my card to the wrong address. I never received the card so I figured it got lost in the mail and it wasnt a big deal that I would have the money when my savings ran out. I continuing to do my weekly certifications as usual but when I called to get my card they had said that it was sent to the wrong adresses, activated, and was drained of most of the funds in my account. I have no idea what adress they sent it to. The address it was sent to was never a address of mine nor did I ever tell the bank I lived there so it makes no sense why Bank of America isnt giving me the money that was stolen from me which I seriously need at this point. Every time I call the bank they tell me to call back later and their system is under maintenance. I have been fighting this for years
Frequently Asked Questions
What is Complaint #7494354 about?
Complaint #7494354 was filed against Bank Of America, National Association regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2023-09-03T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.